FAQ

Ordering from MONARD is a breeze! Just head over to our website and explore our captivating collection of handcrafted jewelry. When you find that perfect piece, click on it to see the details. Choose your size and quantity, then hit "Add to Cart." You can keep browsing or proceed to checkout. At checkout, enter your shipping info and payment details. Your data is secure with our trusted payment system. Once you confirm your order, leave the rest to us – your exquisite MONARD jewelry will soon be on its way to you. Get ready to own elegance and uniqueness with MONARD!

Unfortunately, at the moment, we do not offer international shipping for our products. Our services are currently available within [your country/region]. We appreciate your interest and hope to expand our reach in the future. Thank you for considering MONARD for your jewelry needs.

If you need to return or exchange your order at Monard, please note that the cost associated with the return or exchange will be covered by the customer. We offer a maximum window of 5 days for returns. To ensure a successful return or exchange, please make sure that the product remains unused and in its original condition, including any original packaging and labels.

Here's how:

1. Contact our customer service team within 5 days of receiving your order to request a return or exchange.
2. Once approved, carefully package the product with its original packaging and labels.
3. Include a note with your order number and the reason for the return or exchange.
4. Ship the package to the address provided by our customer service team.

Upon receiving the returned product and verifying its condition, we'll promptly process your return or exchange. Thank you for your understanding and choosing Monard for your jewelry needs!

You'll receive an email confirmation once your order is successfully placed at Monard. This email will include all the details of your order, including the items you've selected, quantities, and shipping information. If you don't receive an email confirmation shortly after placing your order, please check your spam folder or contact our customer service team. Rest assured, we're here to ensure your order process goes smoothly.

Thank you for choosing MONARD for your jewelry needs!

Ensure the preservation and longevity of your accessories with these valuable tips:

1. Refrain from exposing them to perfumes, sprays, or potent chemicals.
2. Always store each piece individually to prevent contact and potential damage.
3. Employ a mild soap and water solution for cleaning, followed by meticulous drying.
4. Exercise discretion in wearing accessories during physical activities or situations characterized by heightened perspiration.

By adhering to these recommendations, you can effectively safeguard the condition and appearance of your accessories.